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E-Learning FAQs and Tips

After you place your order for a Elearning product on MeasureUp.com, please add the email address info@measureup.com to your safe sender list. You will receive a separate email with your key, which you then enter in the Learning Locker to access the elearning.

Need additional help?

For E-learning login credentials, online access and technical support, please email support@measureup.com. For customer service and order processing questions regarding your E-learning order from MeasureUp, please contact support.

How soon after I purchase the E-learning will I receive my key? Will it appear in My Learning Locker?

You will receive your key via email within minutes of placing your order. Please add the email address info@measureup.com to your safe sender list. The key will not automatically be registered. You will need to log into your MeasureUp account and manually register it. Once the key is registered you will have access to the product.

How long can I use the E-learning and on how many devices?

Your e-learning is available for one year after registration. You can access the e-learning as many times as you like during the subscription period. This gives you the opportunity to practice the more complex topics as many times as you need. You can access the labs from as many computers/devices as you like as long as you are only logged in at one at a time.

Software requirements

  • Microsoft Office is required in order to complete the exercises.
  • MP4 Viewing Software is required since the eLearning platform can provide videos in MP4 format (Examples: Windows Media Player or Winamp).
  • Adobe Reader or similar is required.
  • Operating System needs to be Windows XP, Windows 7, Windows 8, Windows 10 or Linux.
  • Browser options are Internet Explorer 10+, Mozilla Firefox or Google Chrome.

Hardware requirements

  • Processor: 1 GHz o higher
  • RAM Memory: 1GB
  • Available hard disk space minimum: 300 Mb
  • Internet Connection: 1 Mb
  • Headphones or speakers


How is the course organized?

The course is organized by lessons and there are four elements in each lesson:   

  • Courseware key features. Mapped to the exam, lesson plans, customized learning materials, LMS, assignments, assessments, projects, exercise grader, student tracker.
  • Videos. With video based instructor-led training, users have a personal coach explaining and demonstrating the task at hand (only for Office 2010 and Word 2013).
  • Knowledge based practice: quiz. Perfects user’s knowledge by completing the knowledge based exercises and assessing skills.
  • Performance based practice. Open the live application on user’s own computer to complete the tasks in the live application and submit to receive real performance scoring.

I don't have the correct courses or I don't have any courses.

Please email support@measureup.com and we will investigate what is wrong with your account.

I still need help. Are there more detailed instructions?

There is a User Guide available. Click here.


Still need help? Contact us!