Common keys issues

I am getting an error message stating that the key is already registered.

Keys should be registered within 30 days from purchase date and can be registered only once. After registering your product key, you may access your test through your Learning Locker. Log in to your Learning Locker, and then look for the test title under Tests. If you do not see the test listed under Tests, please click on “Clear Cache” at the bottom of the screen. This will reload the page.

 

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If this does not work your test may be hidden, please see this article for further details.

 

I receive an error message stating that my key is not valid in the system.

Please, make sure that your key has the following format 11111111111-111 (just one dash). If you have copied and pasted your key, please try to enter it manually.

 

I receive the message stating that the key has expired.

Keys should be registered within 30 days from purchase date. If you did not register your key during that time frame and your key has expired, please contact the MeasureUp Support Team.

 

I do not see my test in the learning locker after registering my key.

If you do not see the test listed under Tests, please click on “Clear Cache” at the bottom of the screen. If this does not work, then your test may be hidden, please see this article for further details. If you still do not see your practice test please contact the MeasureUp Support Team.

 

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