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Troubleshooting

Cannot access the Benchmark Assessment
The benchmark assessment is intended to customize the content of step 2 based on... more
Cannot access Live in the App
Please, make you sure you have the desktop learning locker app opened before lau... more
How to get help
Practical activities content: If you wish to send any comments about this co... more
Troubleshooting: The app (Word, Excel o PowerPoint) does not show on the top.
If the app does not show up, please follow the next steps: 1. Please, check ... more
No aparece la aplicación (Word, Excel o PowerPoint) en la parte superior.
Si la aplicación no se muestra, por favor siga los siguientes pasos: 1. Comp... more
Common Issues
I can't launch my MOS 2016 Practice Test If you are behind a Firewall and ar... more